What are the different sectors that BPO Companies work on?

Businesses continuously look for possibilities to minimize their costs, and as these organizations have an option to get costs reduced through outsourcing their services. Companies enjoy different perks getting service providers like BPO companies, as businesses get free of much of their work and have time to focus on other functional areas. Getting services outsourced, companies need to know all regarding the outsourcing entities. There are various sectors that these service providers perform tasks for, and here we have those sectors for which you can get outsourced services. Check out:

Call Center Outsourcing

Call centers are outsourcing companies that handle customer service platforms. These deal with the customer service operations of businesses and try to bring enhanced user-experience. Organizations’ want call canter outsourcing service, as it is not easy to handle a big customer base with few customer service helpers. It requires a team that handles and deal with customer problems and solves the same on time.

  • Inbound call center services- These centers include answering services that help to take orders, gives news on business beneficiaries and more features on products and services.
  • Outbound call center services- This outsourcing performs lead generation, market intelligence, telemarketing etc.
  • Technical help desk services- This provides call support services where the service providers help the customers over calls and solve their queries over the business.

Engineering service outsourcing

This outsourcing provision includes services for civil, structural, and architectural services. All services related to business engineering is included in this by BPO companies. It includes services like 2D drafting, analysis of the design of residential and industrial business, taking care of weakening constructions, computer-aided design services etc.

Knowledge Processing Outsourcing

This outsourcing service gives domain-based benefits to service users. It hires employees with analytical skills and business expertise. Working with this outsourcing firm, you get to enjoy services like market research with its analysis and web-based market research.

Data Entry Outsourcing

Data entry requirements are basic for every business. Here, the outsourcing companies work for online data entries and offline data entries for businesses. Online works are for the compilation of data while the offline one is for services like filling forms, data entry, capture etc. These are some basic outsourced services that most firms search.

IT services outsourcing

This service is for the development of IT software, which looks after the testing, design, and software development solutions. Companies take this service when there is a lack of in-house resource and development solutions. Even when a large company has a lack of time to give to their additional IT development tasks, these go for IT service outsourcing.

Financial services outsourcing

When organizations outsource their financial services, they want to benefit for the services like payroll, annual audit report, maintaining monthly and quarterly accounts, sales report for the organization, analyzing the financial statements and other documents etc. These specific tasks are very crucial for a company’s value and growth, and so getting it outsourced from the best-experienced team is significant.

Leave a Reply

Your email address will not be published. Required fields are marked *